Warranties and Returns
All products carry a warranty as well as a minimum manufacturer warranty of 12 months unless otherwise specified. If you have any difficulties with a product purchased or you feel the product is defective, please apply for a return by contacting us at support.
You will need to have done the following:

• Have taken reasonable care of the goods.
• Have not damaged the goods by using them in a way they were not meant to be used.

You may wish to contact the manufacturer directly.  If you would like to contact the manufacturer please visit our manufacturers contact page here.

When contacting RetailBlue.com with regard to your return provide the following information.

• Provide proof of purchase of the item from RetailBlue.com.
• State the refund you are after – full refund, replacement or repair.
• Include a detailed description of what the problem is and anything you may have done to try and solve these problems (i.e. download new firmware from the manufacturer, followed the installation details in the manuals, or contacted the manufacturers helpdesk). 
• Please also include copies of any correspondence (emails and letters) and records of tickets or reference numbers to calls you may have had with the manufacturer if you have contacted them.

Please do not return your goods without providing the information above and without a response from our Customer Support team.  The Customer Support Team will provide you with a Return Authorisation together with details on how to return your product including shipping and return address details once the information you provide above has been reviewed.

All warranties are strictly return to RetailBlue.com unless advised otherwise.

Any physical damage to a product will void the manufacturer warranty and you must take reasonable care in packaging the product for return.  

All cash refunds will be returned via the payment method used.  For example if you paid via credit card, your refund will be paid back to your credit card used in the initial transaction.

Incorrect choice and other circumstances

Please be aware that RetailBlue.com does not need to provide a refund or exchange in the following circumstances.

• You change your mind, decide that you do not like the product or have no use for the product,
• Discover that you can buy the same product cheaper elsewhere.

In these circumstances RetailBlue.com is willing to provide a store credit or exchange but it will be based on the following criteria.

• The product is returned in its original, unopened and undamaged packaging (including all seals and shrink wrap intact)
• You contact us at support within 14 days of receiving your product.
• You indicate if you’re looking for an exchange or for store credit.
• Note that shipping costs from the original purchase in these circumstances is excluded in the store credit and additional shipping charges and payment of fees may be required if the product is exchanged.

If you have any questions about the product you want to purchase, it is best to contact us with your questions prior to making your purchase.  Please email us outlining your questions on the product to support and we will endeavour to answer any questions as quickly as possible.